Learner Complaint Record
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
- Standard
- ISO 21001
- Document Type
- Records
- Format
- DOCX
- Language
- English
- Tags
- EOMS, ISO 21001, Records
This record is the case file for an individual complaint made to your organisation by a learner or other beneficiary. It documents how the complaint was received, assessed, acknowledged, investigated and resolved at each stage, the outcome and any remedy, the complainant's satisfaction with the handling, and the learning and corrective action that followed. Summary details are entered in the Complaint Register.
What's Inside
- Handling Principles
- Receipt of Complaint
- Complainant Details and Consent
- Details of the Complaint
- Assessment and Classification
- Acknowledgement
- Stage 1 — Local Resolution
- Review and sign-off section
ISO 21001 Alignment
Supports ISO 21001:2025 requirements, including Clauses 9.1.2 and 10.2. It fits with the rest of the QEHS Vault ISO 21001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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