Incident Escalation Procedure

This procedure sets out how incidents at your organisation are assessed against defined severity criteria and escalated to the right level of management, quickly and consistently — so that the appropriate response, business continuity plan or crisis management arrangement is activated in time to protect people, prioritized activities, assets and reputation.

What's Inside

• Escalation Principles
• Step 1 — Report and Initial Assessment
• Step 2 — Determine the Severity Level
• Step 3 — Escalate Within Set Timeframes
• Step 4 — Activate the Response
• Step 5 — Monitor, Re-assess and De-escalate
• Step 6 — Mandatory Notifications

ISO 22301 Alignment

Supports ISO 22301:2019 requirements, including Clause 8.4.2. It fits with the rest of the QEHS Vault ISO 22301 document set.

Format

Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.