Customer Complaint Handling Work Instruction

This Work Instruction defines the step-by-step process for receiving, logging, acknowledging, investigating, resolving, and formally closing customer complaints within the Quality Management System.

What's Inside

• Customer Complaint Handling Principles
• Step-by-Step Instructions
• Receiving and Logging a Complaint
• Acknowledging the Complaint
• Classifying Complaint Severity
• Implementing Immediate Containment Actions
• Investigating the Complaint and Determining Root Cause
• Determining and Implementing Corrective Actions

ISO 9001 Alignment

Supports ISO 9001:2015 Clauses 8.2.1, 9.1.2 and 10.2 requirements, and fits with the rest of the QEHS Vault ISO 9001 document set.

Format

Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.