Crisis Communication Procedure

This procedure sets out how your organisation communicates during a crisis — an event that threatens people, your organisation’s reputation, its ability to operate, or the trust of its interested parties. It makes sure communication is fast, accurate, consistent, compassionate and coordinated with the crisis response.

What's Inside

• Crisis Communication Principles
• Step 1 — Activate the Crisis Communication Team
• Step 2 — The First Hour
• Step 3 — Map Stakeholders and Priorities
• Step 4 — Develop Key Messages
• Step 5 — Approve Messages Quickly
• Step 6 — Deliver Through the Right Channels

ISO 22301 Alignment

Supports ISO 22301:2019 requirements, including Clause 8.4.3. It fits with the rest of the QEHS Vault ISO 22301 document set.

Format

Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.