Customer Complaint Register
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
- Standard
- ISO 9001
- Document Type
- Register
- Format
- DOCX
- Language
- English
- Tags
- ISO 9001, QMS, Register
This document is the Customer Complaint Register for your organisation. It provides the definitive controlled record of all customer complaints received, tracking every complaint from initial receipt through acknowledgement, investigation, corrective action, customer response, and formal closure, and recording the lessons learned from each complaint to prevent recurrence.
What's Inside
- Scope – What Constitutes a Customer Complaint
- Complaint Classification
- Complaint Type
- Complaint Severity
- Response Time Requirements
- Complaint Handling Process
- Customer Complaint Register – Quick Reference Index
- Full Complaint Records
ISO 9001 Alignment
Supports ISO 9001:2015 Clauses 8.2.1, 9.1.2, 9.3.2, 10.2 and 10.2.2 requirements, and fits with the rest of the QEHS Vault ISO 9001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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