Customer Satisfaction Survey Work Instruction

This Work Instruction defines the step-by-step process for planning, designing, distributing, collecting, analysing, and acting upon customer satisfaction surveys within the Quality Management System. It ensures that the organisation measures customer satisfaction in a consistent, structured, and meaningful way that produces reliable data for management review, KPI reporting, and continual improvement.

What's Inside

• Survey Programme Overview
• Survey Types and Triggers
• Survey Calendar
• Step-by-Step Instructions
• Planning a Survey Distribution
• Distributing the Survey
• Collecting Responses and Managing Non-Respondents
• Reviewing and Verifying Received Responses

ISO 9001 Alignment

Supports ISO 9001:2015 Clause 9.1.2 requirements, and fits with the rest of the QEHS Vault ISO 9001 document set.

Format

Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.