ISO 9001
Customer Satisfaction Procedure
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
Fully Customizable
Audit Ready
Instant Download
- Standard
- ISO 9001
- Document Type
- Procedure
- Format
- DOCX
- Language
- English
- Tags
- ISO 9001, Procedure, QMS
This procedure defines the method used to monitor customers' perceptions of the degree to which their needs and expectations have been fulfilled, in order to provide reliable data for driving improvement of the Quality Management System (QMS).
What's Inside
- Responsibilities
- Methods of Monitoring Customer Satisfaction
- Planning and Frequency
- Data Collection
- Analysis and Reporting
- Use of Results for Improvement
- Communication of Results
- Records
ISO 9001 Alignment
Supports ISO 9001:2015 Clause 9.1.2 requirements, and fits with the rest of the QEHS Vault ISO 9001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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