ISO 9001
Complaint Handling Procedure
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
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- Standard
- ISO 9001
- Document Type
- Procedure
- Format
- DOCX
- Language
- English
- Tags
- ISO 9001, Procedure, QMS
This procedure defines the method used to receive, investigate, respond to, and learn from customer complaints, in order to resolve them fairly and consistently, restore customer confidence, and identify opportunities to prevent recurrence.
What's Inside
- Responsibilities
- Receiving Complaints
- Acknowledgement
- Classification and Assignment
- Investigation
- Resolution and Redress
- Escalation and Appeals
- Closure
ISO 9001 Alignment
Supports ISO 9001:2015 Clause 9.1.2 requirements, and fits with the rest of the QEHS Vault ISO 9001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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