Complaint Register
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
- Standard
- ISO 21001
- Document Type
- Register
- Format
- DOCX
- Language
- English
- Tags
- EOMS, ISO 21001, Register
This register records every complaint received by your organisation from learners and other beneficiaries, how it was handled, the outcome, the complainant's satisfaction with the handling, and the actions taken to prevent recurrence. It provides evidence that complaints are handled fairly, promptly and confidentially, and that they are used to improve the education and services provided.
What's Inside
- Confidentiality and Fairness
- Complaint Handling Process
- Classification
- Investigation and Resolution Record
- Reviews and External Referrals
- Corrective and Improvement Actions
- Compliments Log
- Review and sign-off section
ISO 21001 Alignment
Supports ISO 21001:2025 requirements, including Clauses 9.1.2 and 10.2. It fits with the rest of the QEHS Vault ISO 21001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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