Learner Satisfaction KPI Register

This register defines the key performance indicators used by your organisation to monitor learners' perceptions of the degree to which their needs and expectations have been met. For each KPI it records the definition, data source, frequency, target, tolerance, owner and link to organization-level KPIs and objectives, and it provides the format for recording results and the actions taken in response.

What's Inside

• Requirements for Monitoring Learner Satisfaction
• Satisfaction Measurement Framework
• Sources of Satisfaction Information
• Overall Satisfaction and Advocacy
• Teaching, Learning and Assessment
• Learner Support, Resources and Environment
• Learner Voice and Responsiveness
• Review and sign-off section

ISO 21001 Alignment

Supports ISO 21001:2025 requirements, including Clause 9.1.2. It fits with the rest of the QEHS Vault ISO 21001 document set.

Format

Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.