Learner Complaint Procedure
Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements.
- Standard
- ISO 21001
- Document Type
- Procedure
- Format
- DOCX
- Language
- English
- Tags
- EOMS, ISO 21001, Procedure
This procedure sets out how your organisation receives, records, investigates, resolves and learns from complaints made by learners (and by parents, guardians or sponsors on their behalf). It ensures that complaints are handled fairly, consistently, confidentially and promptly, that learners are not disadvantaged for complaining, and that complaints lead to improvement.
What's Inside
- Guiding Principles
- How to Make a Complaint
- Complaint Stages and Timescales
- Special Circumstances
- Learning from Complaints
- Records and Confidentiality
- Learner Complaint Form
ISO 21001 Alignment
Supports ISO 21001:2025 requirements, including Clauses 5.1.2, 7.4, 8.2.2 and 8.5.5. It fits with the rest of the QEHS Vault ISO 21001 document set.
Format
Supplied as a fully editable Microsoft Word (.docx) file. Add your organisation’s name, logo and details, then use it straight away. Instant download after purchase.
Key Benefits
- Professional, ready-to-use QEHS document designed to support effective implementation, documentation, and ongoing compliance with applicable management system requirements
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